Office 2016 and standalone Office 2013 applications (purchased separately via a retailer and not part of a suite of applications) cannot be installed on the same device. To resolve this issue, you'll need to upgrade your standalone applications to the Office 2016 version of the products. Please contact Accounts & billing at the Microsoft Answer Desk to obtain a free upgrade for your qualifying standalone applications.
This offer is subject to the following terms and conditions:
Offer expires June 30, 2016.
Qualifying standalone Office 2013 products are as follows:
Project Standard 2013
Project Professional 2013
Visio Standard 2013
Visio Professional 2013
Word 2013
Excel 2013
PowerPoint 2013
Outlook 2013
Publisher 2013
Access 2013
You must have a Microsoft account associated with at least one of the qualifying standalone Office 2013 products above, plus one of the qualifying Office 2016 products below:
Office 365 Home
Office 365 Personal
Office 365 University
Office Home and Student 2016
Office Home and Business 2016
Office Professional 2016
Office 365 Business
Office 365 Business Premium
Office 365 Small Business Premium
Office 365 ProPlus
Office 365 trial subscribers are not eligible for this offer.
This offer only applies to standalone Office 2013 products purchased via an authorized Microsoft retailer; standalone Office 2013 products purchased via Microsoft volume licensing agreements are excluded from this offer.
This offer is valid in any country or region worldwide, excluding Japan.
Check the Office 2016 system requirements before claiming your offer.
Microsoft reserves the right to deny any offer request that it deems to be fraudulent.